• Advise biologists and/or their students or technicians on system setup of Classic line products for applications that vary in scale and complexity.
• Advise on the proper configuration of Classic Line metabolism measuring systems.
• Advise on points of experimental design.
• Perform feasibility studies.
• Convey the voice of the customer to other company departments.
• Identify or create new applications for SSI products.
• Identify and develop new markets for SSI products.
• Develop a social/business network of Sable customers and prospective customers.
• Utilize the social/business network as a customer resource for Sable products, Sable activities, and for pertinent scientific research.
• Develop company-to-company and company-to-university partnerships.
• Develop peer-to-peer relationships with key opinion leaders.
• Present and sell company products and services to current and potential clients.
• Achieve sales goals as set by company management.
• Grow sales of Classic Line products by establishing, developing and maintaining strong relationships with customers in assigned territory.
• Timely communicate with SSI customers to obtain sales orders and ensure that the solutions provided by SSI work successfully once the buying decision has been made.
• Identify and assist in resolving client concerns.
• Follow up on new leads and referrals.
• Utilize company leads to expand current customer base and follow up all leads promptly.
• Qualify and prioritize new and existing sales leads and opportunities within NetSuite Customer Relationship Management software.
• Establish and maintain current client and potential client relationships.
• Develop and create customized, clear and effective written proposals/quotations for customers to meet specific customer requirements efficiently.
• Manage all customer interactions and activity by utilizing NetSuite to record data in a timely and accurate manner.
• Present technical and competitive information in a clear, concise manner.
• Coordinate sales efforts with development, operations and internal sales at SSI to determine how existing SSI products and services could be adapted to best meet customer needs.
• Keep abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with SSI Marketing and Customer Support areas.
• Communicate new product and service opportunities, special developments, information, or feedback gathered to appropriate company staff.
• Stay abreast of market conditions regarding products, product updates, support offerings and new technologies through available resources.
• Attend and help plan local, national, and international tradeshows and seminars as required.Promote products at trade shows, conferences, seminars or conventions.
• Identify customer needs for technical support or training and communicate required actions to SSI Customer Support.
• Maintain and continually update the customer database in NetSuite, including forecasting, customer history, and key contact information, etc.
• Continually update job knowledge by participating in educational opportunities.
• Other duties as assigned.

Skills and Competencies:

• Excellent written and verbal communication in English.
• Proficient on the use of analytical equipment.
• Positive attitude with the ability to make cold calls when required.
• Ability to Travel up to 25% of the time.
• Solid critical thinking and problem-solving abilities.
• Strong presentation skills with the ability to develop and deliver presentations.
• Strong negotiating skills.

Education and Experience:

• Master’s degree or Doctoral degree in biology.
• Experience in metabolic measurement preferred.